Shipping policy
Thank you for shopping with us! We are committed to delivering your order as quickly and safely as possible.
Order Processing
- Orders are processed within 1–3 business days after payment is confirmed.
- Orders are not processed or shipped on weekends or public holidays.
- During peak seasons or promotional periods, processing times may be slightly longer.
Shipping Time
Estimated delivery times are:
- Standard Shipping: 5–10 business days
- Express Shipping: 2–5 business days (where available)
Delivery times are estimates and may vary depending on your location and carrier delays.
Shipping Charges
Shipping costs are calculated at checkout based on your delivery address and selected shipping method. Free shipping may be available on eligible orders or during promotional events.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment.
Delays
While we strive to meet estimated delivery times, unexpected delays caused by weather, customs, holidays, or carrier issues may occur. We appreciate your patience and understanding.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete address information.
Damaged or Lost Packages
If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to help resolve the issue.
Contact Us
If you have any questions about shipping or your order, please contact us:
Email: klomagrab@gmail.com
We are happy to assist you and will respond as soon as possible.