Refund policy

Thank you for shopping with Klomagrab. We want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, the item must:

  • Be unused, unworn, and in its original condition.
  • Be returned with all original tags, packaging, and accessories.
  • Be accompanied by proof of purchase or your order confirmation.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned unless they are defective or damaged upon arrival:

  • Gift cards
  • Clearance or final sale items
  • Personalized or custom-made products
  • Perishable goods (if applicable)
  • Personal care or hygiene items that have been opened or used

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and photos of the item so we can resolve the issue as quickly as possible.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Exchanges

We only replace items that are defective, damaged, or incorrect. If you need an exchange, please contact our customer support team.

Return Shipping

Unless the return is due to our error (such as receiving a damaged, defective, or incorrect item), customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: klomagrab@gmail.com

We aim to respond to all inquiries within 1–2 business days.